FAQs
- 01
You may proceed to book your sessions on our online booking system through the Spaces by Wix App.
Here’s how to get your account set up and start booking!
1. Download the Spaces by Wix App and join our site! (Code: EAABNQ)
2. Ensure you sign in through your registered email with Level Up / through 3rd-Party App.
3. If that doesn't work, you will need to create a Wix account first before logging in again.
4. Start booking!
Via the app, you will be able to:
• Book your own sessions under "Book"
• See your previous and upcoming sessions
• Check on your active packages/subscriptions
• Purchase new services"
and many more!
- 02
1 week in advance. To ensure a seamless experience, we kindly request that appointments be booked at least 24 hours in advance.
- 03
If you're running late, please inform us promptly to adjust schedules. Following clients will be prioritised should you arrive late.
Please also be advised of our 12-hour cancellation policy. To reschedule/cancel your appointment without forfeiting your booked session, kindly notify us at least 12 hours before the scheduled time. Exceptions are made on a case-by-case basis.